Paper payment frustrations
Monday, October 31st, 2005Australia Post has certainly undergone oodles of change within the past decade.
Their shops have migrated from functional post offices into powerful retail outlets and bill paying stations.
They, like any other business must evolve within their environment in order to profit and survive. And seeing as email has recently impacted their profit from ordinary letters by AUD$57m, you can’t blame them. Actually, they seem to have positioned themselves well enough and early enough to not run out of puff any time soon.
As a customer wanting to send parcels/packages worldwide on a regular basis, I am becoming frustrated. A normal scenario is for 10+ customers to be in front of me, all of them paying paper bills with cash. Armed with an array of $50 notes, they present anything from land rate notices to child support statements. The kind of customer who doesn’t understand the internet and doesn’t want to. Not just elderly people either. Elderly people I can understand not wanting to change how they’ve always done things. However, there are plenty of young, active looking culpurates.
I usually want to send a package to Japan, or pickup something that I bought off Ebay. But I have become part of a minority of customers genuinely wanting to send or collect something against this army of bill-payers. I choose to pay my bills electronically (usually via BPAY) yet I’m penalised by those who refuse to evolve. Great for Australia Post as they’re making a fortune from it - it certainly isn’t in their interest to upset the applecart. With Ebay and online trading in general strongly gaining in numbers, senders and receivers are on the increase. Convenience and value for these senders and receivers is a growing market.
How about a separate queue for traditional postage services?
The internet is killing the traditional paper letter, yet creating new business for parcels and packages - the logistics industry.
One company I have found to be highly convenient is Pack and Send. Their office network is growing and you just cannot beat the convenience.
- Park car at front of Pack & Send office
- Shop assistant helps you with awkward item
- Sign a form and pay them some money
Pricing is still considerably more than Australia Post, but so is the service level. Logistics prices in Australia are sure to level out in the coming years as we start sending and receiving more things thanks to the global network that the internet is.
